KORRO LIMITED
TERMS AND CONDITIONS OF BUSINESS
Last updated: August 2026
These Terms and Conditions apply to services supplied by Korro Limited (“Korro”, “we”, “us” or “our”) to its clients (“the Client”, “you” or “your”).
They apply to work undertaken by Korro Limited and any trading names or brands operated by Korro Limited, including Podlab and Korro Academy.
These Terms should be read alongside the relevant quotation, proposal, estimate, statement of work or other written agreement (“Quotation”). Where a Quotation expressly varies these Terms, the Quotation will take precedence.
By accepting a Quotation, instructing us to commence work, paying a commissioning invoice or otherwise engaging Korro Limited to provide services, you agree to these Terms and Conditions.
1. SERVICES AND QUOTATIONS
1.1
Korro Limited provides creative, production, post-production, consultancy and training services, including but not limited to video production, cinematography, photography, podcast production, colour grading, post-production, technical consultancy, studio consultancy and professional training.
1.2
The scope of each project, including its deliverables, estimated schedule and fees, will be set out in the relevant Quotation or otherwise agreed in writing.
1.3
Unless otherwise stated, Quotations are valid for 14 days from their date of issue.
1.4
A Quotation is based upon the information and brief supplied to us at the time. If the brief, scope, schedule, deliverables or circumstances subsequently change, we reserve the right to revise the fees and delivery schedule accordingly.
1.5
Any delivery dates or project schedules given by Korro are estimates unless expressly agreed in writing as fixed deadlines.
2. BOOKING AND COMMISSIONING FEES
2.1
For new Clients, unless otherwise agreed in writing, a commissioning payment equal to 50% of the quoted project fee is required before work commences and/or production dates are confirmed.
2.2
The commissioning payment secures Korro's availability, reserves agreed production time and permits us to commence planning and other work relating to the Project. It is credited against the total project fee.
2.3
Because we may decline other work once dates and resources have been committed to a Project, the commissioning payment is non-refundable following confirmation of the booking, except where these Terms expressly provide otherwise.
2.4
For existing Clients, ongoing engagements or projects where alternative payment arrangements are appropriate, different payment terms may be specified in the Quotation.
2.5
No production date or allocation of resources shall be considered firmly booked until we have confirmed it in writing and, where applicable, the commissioning payment has been received.
3. CLIENT RESPONSIBILITIES
3.1
The Client will provide Korro with accurate information, instructions, materials, access and approvals reasonably required to undertake the Project.
3.2
Unless otherwise agreed, the Client is responsible for obtaining permission to film, photograph or record at locations under its control and for informing relevant contributors, employees, guests or other persons that recording will take place.
3.3
Where the Client supplies materials including logos, images, music, video, fonts, graphics or other intellectual property, the Client confirms that it has the necessary rights and permissions for those materials to be used as instructed.
3.4
Korro will not be responsible for delays, additional costs or inability to complete work resulting from inaccurate or incomplete information, lack of access, missing permissions, unavailable contributors or other circumstances within the Client's control.
3.5
Where such circumstances result in additional work, production days, travel, hire or other costs, these may be charged additionally.
4. FEES, EXPENSES AND PAYMENT
4.1
Fees will be as specified in the Quotation. Unless stated otherwise, all fees are exclusive of VAT, which will be charged at the prevailing rate.
4.2
Reasonable project expenses and agreed third-party costs, including but not limited to travel, accommodation, equipment hire, studio hire, crew, couriers, music licensing and specialist services, may be charged in addition to Korro's professional fees where they are not expressly included in the Quotation.
4.3
Where practicable, significant third-party expenditure not included in the original Quotation will be agreed with the Client before it is incurred.
4.4
Unless alternative terms have been stated on the invoice, invoices are payable within 30 days of the invoice date.
4.5
Korro may issue interim or staged invoices for projects undertaken over an extended period or delivered in phases.
4.6
Where an invoice becomes overdue, Korro reserves the right to suspend work and/or withhold delivery of completed materials until outstanding amounts have been paid.
4.7
Korro reserves the right to charge statutory interest, compensation and reasonable recovery costs on overdue commercial debts in accordance with applicable legislation.
5. CHANGES, ADDITIONAL WORK AND REVISIONS
5.1
Our fees are based upon the scope and deliverables described in the Quotation.
5.2
Reasonable revisions will be included only where specified or reasonably implied by the Quotation.
5.3
Requests which materially alter the agreed brief or require additional work may be charged separately. These may include, without limitation:
(a) substantial changes to an approved creative direction or script;
(b) additional filming or recording;
(c) additional edits, versions, durations, aspect ratios or deliverables;
(d) replacement or additional materials supplied after post-production has commenced;
(e) changes resulting from previously undisclosed stakeholder requirements; or
(f) work requested after the agreed revision process has been completed.
5.4
Where reasonably practicable, Korro will advise the Client before undertaking material additional work that will result in additional charges.
6. BOOKED DATES, POSTPONEMENT AND CANCELLATION BY THE CLIENT
6.1
Once Korro has confirmed any production, training, consultancy, post-production, grading or other service date, Korro may reserve personnel, facilities, equipment and other resources and may decline other work for that date.
6.2
A request to move a confirmed date will be treated as a postponement. Korro will make reasonable efforts to accommodate a new date but cannot guarantee availability.
6.3
Where the Client cancels or postpones a confirmed date, the following cancellation charges may apply:
More than 14 calendar days before the booked date:
Any commissioning payment already made remains non-refundable, together with any non-refundable costs already incurred or committed.
Between 7 and 14 calendar days before the booked date:
50% of the professional fees relating to the cancelled or postponed date(s), together with any non-refundable costs already incurred or committed.
Less than 7 calendar days before the booked date:
100% of the professional fees relating to the cancelled or postponed date(s), together with any non-refundable costs already incurred or committed.
6.4
Where a postponement is notified more than 14 days in advance and the Project is rescheduled within three months, Korro may, at its discretion, transfer some or all of the commissioning payment to the rescheduled Project.
6.5
Where cancellation charges calculated under this section are less than a non-refundable commissioning payment already paid, the commissioning payment will remain the minimum cancellation charge. Cancellation charges will not be added to the commissioning payment to the extent that this would result in the same element of the Project being charged twice.
6.6
Cancellation or postponement must be notified to Korro in writing.
6.7
Where a Client postpones a Project indefinitely or fails to reschedule it within three months, Korro will treat the Project as cancelled.
6.8
Cancellation of an entire Project after substantial pre-production, consultancy, post-production or other work has already been undertaken may result in the Client being invoiced for all work completed up to the cancellation date, in addition to any applicable cancellation charges and committed third-party costs.
7. CANCELLATION OR INABILITY TO PERFORM BY KORRO
7.1
If Korro is unable to undertake a confirmed production date because of illness, injury, equipment failure, severe weather or another circumstance beyond our reasonable control, we will use reasonable efforts to agree an alternative date or, where appropriate, provide a suitably qualified replacement.
7.2
If neither an alternative date nor suitable replacement is reasonably possible and the relevant services cannot be provided, any advance payment attributable to services not supplied will be refunded.
7.3
Charges for services already performed and non-refundable third-party costs already properly incurred remain payable.
7.4
Where Korro is prevented from carrying out the Services because of circumstances attributable to the Client or location, including lack of access, missing permissions, unavailable contributors, unsafe conditions or material information not disclosed beforehand, the booked fees remain payable and any reshoot or replacement production date may be charged additionally.
8. WEATHER AND FORCE MAJEURE
8.1
Certain production activities are dependent upon weather, access, availability of contributors, transport, power, communications and other circumstances outside Korro's reasonable control.
8.2
Korro will use reasonable professional judgement in determining whether production can proceed safely and effectively.
8.3
Neither party shall be liable for failure or delay caused by circumstances beyond its reasonable control, including severe weather, fire, flood, epidemic or pandemic, industrial action, transport disruption, failure of utilities or communications, government restrictions, civil disturbance or other comparable events.
8.4
Where practicable, the parties will work together in good faith to reschedule affected services.
9. DELIVERY, FEEDBACK AND PROJECT DELAYS
9.1
Korro will use reasonable endeavours to deliver work according to the agreed schedule.
9.2
Delivery schedules depend upon the Client providing timely feedback, approvals, materials and information.
9.3
Where Client feedback or approval is delayed, any agreed delivery date may be moved accordingly and Korro cannot guarantee immediate availability when the Client subsequently responds.
9.4
Unless otherwise agreed, feedback should be consolidated by the Client into a single set of instructions for each revision round.
9.5
Where a Project remains inactive because the Client has not provided required feedback, materials or approval for more than 30 days, Korro may place the Project on hold and invoice any outstanding work completed to date.
9.6
Restarting an inactive Project will be subject to Korro's availability and may incur additional charges where remobilisation or additional work is required.
10. INTELLECTUAL PROPERTY AND CLIENT LICENCE
10.1
Unless otherwise expressly agreed in writing, copyright and other intellectual property rights created by Korro in connection with a Project remain the property of Korro Limited.
10.2
Upon payment in full of all sums due for the Project, Korro grants the Client a **perpetual, worldwide, royalty-free licence** to use, reproduce, publish and distribute the final commissioned deliverables for the purposes contemplated by the Project, including the Client's normal business, editorial, communications, advertising and marketing activities.
10.3
Unless otherwise agreed, the Client may provide final commissioned deliverables to broadcasters, publishers, platforms, agencies and other suppliers acting on its behalf where reasonably necessary for those purposes.
10.4
The licence does not permit the Client to sell, license or commercially exploit Korro's underlying footage, project files, templates or other production assets as standalone materials unless separately agreed.
10.5
Where the Client requires ownership or assignment of copyright, extended third-party exploitation rights or another specific licensing arrangement, this may be agreed separately and reflected in the Quotation.
10.6
No licence under this section takes effect until all amounts due in respect of the relevant Project have been paid in full.
11. SOURCE MATERIAL AND WORKING FILES
11.1
Unless expressly included in the Quotation, the Client is commissioning the final deliverables specified in the Quotation and not Korro's source or working materials.
11.2
Camera originals, original audio recordings, project files, timelines, colour grading projects, graphics projects, working documents, templates, LUTs and other production or post-production materials are not included in delivery unless expressly agreed.
11.3
Where requested and technically practicable, source materials or working files may be supplied subject to an additional fee and any applicable third-party licensing restrictions.
11.4
Korro will take reasonable precautions to protect source materials and project files while a Project is active. Unless archival storage has been expressly agreed, Korro is under no obligation to retain source materials, project files or other working data following final delivery.
11.5
As a matter of normal practice, Korro may retain such materials for a limited period following delivery, but their continued availability is not guaranteed. Clients requiring source materials or project files should request them promptly and are responsible for securely storing all materials supplied to them.
12. PORTFOLIO, SHOWREELS AND PUBLICITY
12.1
Unless confidentiality has been agreed in writing, Korro may identify the Client as a client and may display publicly released commissioned work, or reasonable extracts from it, in Korro's portfolio, website, showreel, social media, awards submissions and promotional materials.
12.2
Korro will not knowingly publish confidential or commercially sensitive material before the Client has made it public.
12.3
Where a Project is confidential, embargoed or otherwise subject to publicity restrictions, the Client should notify Korro in writing.
12.4
Korro does not require a production credit from the Client unless a credit has specifically been agreed as part of the Project.
13. CONFIDENTIALITY
13.1
Each party will keep confidential any non-public commercial, technical or other confidential information disclosed by the other in connection with a Project and will use such information only as reasonably necessary to perform or receive the Services.
13.2
This obligation does not apply to information which is already public through no breach of these Terms, was lawfully known to the receiving party, or must be disclosed by law.
13.3
Nothing in this section prevents the parties from entering into a separate non-disclosure agreement where a Project requires additional confidentiality.
14. THIRD-PARTY MATERIALS, SUPPLIERS AND SUBCONTRACTORS
14.1
Korro may engage suitably qualified employees, freelancers, subcontractors, crew, equipment suppliers, studios and other third parties where reasonably necessary to perform the Services.
14.2
The Client acknowledges that certain third-party materials, including music, stock footage, fonts, software, templates and other licensed assets, may be subject to separate licence terms imposed by their respective owners.
14.3
Korro cannot transfer rights in third-party materials beyond the rights granted by the relevant rights holder.
14.4
Non-refundable third-party costs properly incurred or committed for a Project remain payable if the Project is subsequently cancelled or postponed.
15. PROFESSIONAL AND CREATIVE JUDGEMENT
15.1
The Client acknowledges that creative and technical services necessarily involve professional judgement.
15.2
Korro will use reasonable skill and care to fulfil the agreed brief but cannot guarantee that every requested shot, image, creative treatment or outcome will be achievable where circumstances outside our reasonable control prevent it.
15.3
Differences of subjective creative preference do not, by themselves, constitute failure to provide the Services where the work has been performed professionally and substantially in accordance with the agreed brief.
16. LIABILITY
16.1
Korro will perform the Services with reasonable skill and care.
16.2
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
16.3
Subject to clause 16.2, Korro will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of anticipated savings or reputational loss arising from a Project.
16.4
Subject to clause 16.2, Korro's total aggregate liability arising from a Project shall not exceed the total fees paid or payable to Korro for that Project.
16.5
Korro will not be liable for errors, delays or losses resulting from inaccurate or incomplete information supplied by the Client, materials supplied by the Client or third parties, or circumstances outside Korro's reasonable control.
17. COMPLAINTS
17.1
If the Client believes that the Services or deliverables do not materially comply with the agreed brief, it should notify Korro in writing as soon as reasonably practicable, providing sufficient detail for us to investigate.
17.2
Where a legitimate issue is identified, Korro will be given a reasonable opportunity to remedy it before the Client engages another supplier to undertake remedial work for which it intends to seek recovery from Korro.
18. TERMINATION
18.1
Either party may terminate a Project where the other commits a material breach of these Terms and, where the breach is capable of remedy, fails to remedy it within a reasonable period following written notice.
18.2
Korro may suspend or terminate Services where invoices remain materially overdue, where the Client requires Korro to undertake unlawful or unsafe activity, or where continuing the engagement would reasonably expose Korro, its personnel or property to unacceptable risk.
18.3
Termination does not affect fees already due, charges for work already undertaken, cancellation charges, committed third-party costs or any rights and obligations intended to continue after termination.
19. GENERAL
19.1
Korro Limited is an independent contractor and nothing in these Terms creates a partnership, joint venture, employment relationship or agency between the parties.
19.2
Neither party may assign its rights under a Project without the other party's written consent, except that Korro may use subcontractors in accordance with these Terms.
19.3
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
19.4
A failure or delay by either party to exercise a right under these Terms does not waive that right.
19.5
Any variation to these Terms or the relevant Project must be agreed in writing.
19.6
These Terms together with the relevant Quotation and any expressly incorporated documents constitute the agreement between the parties in relation to the Project and supersede previous discussions or representations relating to it.
19.7
These Terms and each Project shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
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Korro Limited
Registered in England and Wales
All prices are exclusive of VAT unless otherwise stated.